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DropRoute
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Help

How to get things done.

Short answers first. If something here is wrong or missing, tell us — a help page that has drifted from the product is worse than no help page.

Getting started

Create an account, name your workspace, and paste a link to a release you have already put out. That produces a working page in under a minute and gives you something real to look at while you change the parts you care about.

You do not need a card, and the free plan is a working product rather than a trial that expires.

Manuals

Step-by-step, numbered, and matched to the current product — each one says what screen you are on and what happens when it goes wrong.

Getting started

  • Publish your first link

    From a pasted streaming URL to a live, shareable page — the complete first run, including what the publish checklist will ask of you.

  • Design, blocks, and templates

    Making the page yours: templates as starting points, the block system, artwork, and the contrast guardrails that keep it readable.

Campaigns

Audience and analytics

  • Grow and export your audience

    Consent-first email capture on every page, the double opt-in choice, and exports that make the list genuinely yours.

  • Reading your analytics

    What each metric means, which tab answers which question, sharing a read-only report, and exporting everything.

  • A/B experiments

    Test whether a different destination order converts better, with honest denominators and a card that refuses to call winners early.

Configuration

Common questions

Why does my click count not match Spotify?

It never will. A destination click means someone tapped a button on your page. Whether they played anything is something only the service can know, and most do not report it back. How the metrics are defined.

Why is my visit count lower than I expected?

Automated traffic is filtered before anything is counted — crawlers, social previews, and link prefetchers hit a public page constantly. The unfiltered request count is available separately.

A fan says they never got the confirmation email.

Check the address for a typo in the audience table, then check whether email sending is configured for this deployment. When it is not, DropRoute reports the message as not sent rather than pretending it went.

Can I turn off double opt-in?

Yes, under Audience. The trade-off is stated there: you collect more addresses and your sending reputation carries the cost. Some jurisdictions require confirmation.

What happens to my data if I downgrade?

Nothing is deleted because of a downgrade. Analytics beyond the new plan’s window stop being displayed and reappear if you upgrade again; fan records stay, and links beyond the active limit are paused rather than removed.

Can I leave and take everything?

Yes. Fan list, consent log, and analytics all export as CSV. There is no re-import fee and no export queue you have to email support about.

Is the free plan actually free?

Yes — 5 active links, 500 fan records, 90 days of analytics display, no card, and it does not expire. It is a working product, not a trial.

Do I need my music distributed before I can make a link?

For a release page, you need at least one live destination URL. For a pre-release page, no — that is the point: the page exists and collects fans before the music is live, then converts on release day.

Does DropRoute count streams?

No tool can, without provider data. DropRoute measures visits, destination clicks, and signups, and labels them as exactly that. The word "stream" appears only when an authorized provider integration returns real streaming events.

Will my links work inside Instagram and TikTok?

Yes — that is the primary scene the pages are engineered for. They are server-rendered and work inside in-app browsers even with JavaScript disabled, on cellular, on mid-range phones.

Can fans open the app instead of the browser?

Where a service has a native URI scheme (Spotify, Apple Music, YouTube, and others), the page attempts the app first with the web URL as fallback — the fan lands signed in instead of on a login wall.

What happens to my URL if I change the page?

Nothing. Pages update in place; the URL is permanent. Even a pre-release page converting into a release page keeps its address, so printed posters never die.

Can I use my own domain?

From the Artist plan. You prove ownership with a DNS record, certificates are issued automatically, and existing DropRoute URLs keep working alongside it.

Who owns the fan emails I collect?

You do, in the only sense that matters: export at any time, consent records included, no exit fee, no re-import lock. Addresses are encrypted at rest and never sold or shared.

Is pre-save available for every platform?

No, and no honest tool offers that — most services have no public pre-save API. Where a provider is verified, the pre-save button is real; everywhere else the page offers "notify me on release day", clearly labelled as an email.

What counts as a visit?

A page load by what appears to be a human. Known bots, link-preview fetchers (the unfurl your link gets in a chat app), and browser prefetches are classified and excluded before anything is counted.

Can my manager see the numbers without an account?

Yes — shareable read-only reports (Artist Pro) give a revocable link showing aggregates only: no fan data, no settings, no login.

What happens if I downgrade or cancel?

Features freeze; data stays. Over-limit links pause rather than delete, fan records are retained, and the downgrade dialog shows the exact consequences with numbers before you confirm. Export everything at any time.

Do you have an API or webhooks?

Webhooks, on the Label plan: signed HTTP calls on link publishes, fan signups, and release conversions, with retries and a delivery log.

Can I run my whole roster on one account?

The Label plan supports multiple isolated artist workspaces with shared team access, cross-workspace reporting, and shared page templates.

How do QR codes fit in?

The QR studio generates codes from your short link (or a campaign variant of it) and checks scannability — contrast, module size, quiet zone — before letting you download. Print the SVG; it scales to any size.

Is there a demo I can look at before signing up?

Yes — during onboarding, "Explore a demo workspace" gives you read-only access to a fully lived-in workspace with a year of realistic data. You can look at everything and change nothing.

Changelog

DropRoute is being built in the open and this section will carry dated entries once the product is generally available. Until then, the honest answer is that it changes most days and a changelog with three entries in it would be decoration.

Still stuck

Signed in, there is a support form under Support in the dashboard that attaches your workspace so nobody has to ask which account you mean. Otherwise, contact us.