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DropRoute
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Help

How to get things done.

Short answers first. If something here is wrong or missing, tell us — a help page that has drifted from the product is worse than no help page.

Getting started

Create an account, name your workspace, and paste a link to a release you have already put out. That produces a working page in under a minute and gives you something real to look at while you change the parts you care about.

You do not need a card, and the free plan is a working product rather than a trial that expires.

Manuals

Step-by-step, numbered, and matched to the current product — each one says what screen you are on and what happens when it goes wrong.

Getting started

  • Publish your first link

    From a pasted streaming URL to a live, shareable page — the complete first run, including what the publish checklist will ask of you.

  • Design, blocks, and templates

    Making the page yours: editable templates, the block system, galleries, typefaces, background treatments, and the contrast guardrails that keep it readable.

Campaigns

Audience and analytics

  • Grow and export your audience

    Consent-first email capture on every page, the double opt-in choice, and exports that make the list genuinely yours.

  • Reading your analytics

    What each metric means, which tab answers which question, the new dimensions and what they started counting, sharing a read-only report, and exporting everything.

  • A/B experiments

    Test whether a different destination order converts better, with honest denominators and a card that refuses to call winners early.

Configuration

  • Set up a custom domain

    Serve your pages from your own domain, explained from zero: what DNS is, where it lives, the two records to create, and what every status means.

  • Webhooks and integrations

    Signed HTTP calls to your own systems when a link publishes, a fan subscribes, or a release converts — with retries, a delivery log, and the workspace’s default tracking pixels alongside.

  • Plans, billing, and what happens at the limits

    What each plan gates, what happens when you hit a limit, and what a downgrade actually does to your data.

  • Team roles and permissions

    The five roles in plain language, the export grant that travels with an invitation, and who can share reports, manage the team, or touch billing.

  • Branding: one identity on every page

    Workspace-level defaults — avatar, logo, social links, typefaces, consent wording — that seed every new page without restyling the ones already live.

  • The media library

    Every image the workspace has in storage, what each file is doing right now, and how to reuse or retire it safely.

Common questions

Why does my click count not match Spotify?

It never will. A destination click means someone tapped a button on your page. Whether they played anything is something only the service can know, and most do not report it back. How the metrics are defined.

Why is my visit count lower than I expected?

Automated traffic is filtered before anything is counted — crawlers, social previews, and link prefetchers hit a public page constantly. The unfiltered request count is available separately.

A fan says they never got the confirmation email.

Check the address for a typo in the audience table, then check whether email sending is configured for this deployment. When it is not, DropRoute reports the message as not sent rather than pretending it went.

Can I turn off double opt-in?

Yes, under Audience. The trade-off is stated there: you collect more addresses and your sending reputation carries the cost. Some jurisdictions require confirmation.

What happens to my data if I downgrade?

Nothing is deleted because of a downgrade. Analytics beyond the new plan’s window stop being displayed and reappear if you upgrade again; fan records stay, and links beyond the active limit are paused rather than removed.

Can I leave and take everything?

Yes, on every plan: Settings → Privacy and data exports your consent evidence and a full workspace archive on the hourly background run, with an email when the file is ready and a download link that lasts seven days. The working CSVs — the subscriber list and the analytics reports, from their own screens — start at the Artist plan and download for members whose membership carries the export grant (owners and admins always have it), reaching as far back as the plan’s analytics window. There is no re-import fee and nobody to email for permission.

Is the free plan actually free?

Yes — 5 active links, 500 fan records, 90 days of analytics display, no card, and it does not expire. It is a working product, not a trial.

Do I need my music distributed before I can make a link?

For a release page, you need at least one live destination URL. For a pre-release page, no — that is the point: the page exists and collects fans before the music is live, then converts on release day.

Does DropRoute count streams?

No tool can, without provider data. DropRoute measures visits, destination clicks, and signups, and labels them as exactly that. The word "stream" appears only when an authorized provider integration returns real streaming events.

Will my links work inside Instagram and TikTok?

Yes — that is the primary scene the pages are engineered for. They are server-rendered and work inside in-app browsers even with JavaScript disabled, on cellular, on mid-range phones.

Can fans open the app instead of the browser?

Where a service has a native URI scheme (Spotify, Apple Music, YouTube, and others), the page attempts the app first with the web URL as fallback — the fan lands signed in instead of on a login wall.

What happens to my URL if I change the page?

Nothing. Pages update in place; the URL is permanent. Even a pre-release page converting into a release page keeps its address, so printed posters never die.

Can I use my own domain?

From the Artist plan. You prove ownership with a DNS record, certificates are issued automatically, and existing DropRoute URLs keep working alongside it.

Who owns the fan emails I collect?

You do, in the only sense that matters: consent evidence and the full workspace archive export on every plan, the subscriber CSV from Artist (for members with the export grant), no exit fee, no re-import lock. Addresses are encrypted at rest and never sold or shared.

Is pre-save available for every platform?

No, and no honest tool offers that — most services have no public pre-save API. Where a provider is verified, the pre-save button is real; everywhere else the page offers "notify me on release day", clearly labelled as an email.

What counts as a visit?

A page load by what appears to be a human. Known bots, link-preview fetchers (the unfurl your link gets in a chat app), and browser prefetches are classified and excluded before anything is counted.

Can my manager see the numbers without an account?

Yes — shareable read-only reports (Artist Pro; creating or revoking one needs the Admin role) give a revocable link showing aggregates only: no fan data, no settings, no login. One caveat worth knowing: if the workspace later leaves Artist Pro, every shared link stops resolving, and the viewer sees the same neutral page as a revoked link — warn anyone relying on one before you downgrade.

What happens if I downgrade or cancel?

Features freeze; data stays. Over-limit links pause rather than delete, fan records are retained, and the downgrade dialog shows the exact consequences with numbers before you confirm. Export everything at any time.

Do you have an API or webhooks?

Webhooks, on the Label plan: signed HTTP calls on link publishes, fan signups, and release conversions, with retries and a delivery log.

Can I run my whole roster on one account?

The Label plan supports multiple isolated artist workspaces with shared team access, cross-workspace reporting, and shared page templates.

How do QR codes fit in?

The QR studio generates codes from your short link (or a campaign variant of it) and checks scannability — contrast, module size, quiet zone — before letting you download. Your workspace logo can sit in the centre, with error correction locked to High so the covered modules stay reconstructable. Print the SVG; it scales to any size. Scans — visits arriving through the short /r link — are counted per link over the last 90 days, and when the count cannot be read the panel says "unavailable" rather than showing a zero that would mean something else.

Do the buttons show each service’s real logo?

Yes — every destination renders under its service’s official mark, drawn in your page’s own colours so it sits inside your design rather than shouting over it. A service without a licensable vector gets a typeset lettermark, and a custom URL gets a neutral link glyph instead of a borrowed one.

Can I change a template after pages already use it?

Yes. Editing a workspace template bumps its version and restyles every link still following it — published pages included — except values a link overrode in its own editor, which always win. Deleting is refused while any link uses the template or it is the workspace default, and the system templates can only be copied, never edited in place.

Where do my uploaded images live?

In the media library, under Media in the sidebar: every file the workspace holds, with a chip naming the job it is doing and the traffic its pages saw in the last 30 days. The artwork, share image, and gallery editors reuse any of them with Choose from library, the library has its own Upload button for files no page needs yet, and deleting is only offered for files nothing references.

How precise is the location data — and what is never collected?

Country, region, and city, derived at the network edge and stored as counters — never an address, coordinates, or a full IP. Region, city, and language collection began on 27 July 2026, so older traffic shows countries only. Age and gender are not collected at all: nothing in a click reveals them.

Will DropRoute email me when something needs me?

Settings → Notifications chooses what: release-day transition reports, custom-domain problems, failed payments, a fan-signup threshold, and a Monday summary that skips quiet weeks. Two toggles are labelled as not sent yet — provider errors and team changes — because a switch that cannot deliver should say so on its face.

Is there a demo I can look at before signing up?

Yes — during onboarding, "Explore a demo workspace" gives you read-only access to a fully lived-in workspace with a year of realistic data. You can look at everything and change nothing.

Changelog

What changed, by the date it shipped. Entries here are things you can see and use — the plumbing changes constantly and is not news.

  • Support conversations now thread. Replies from us appear under your request in the dashboard, with the request’s current status — including closed — visible alongside. Every new request is acknowledged automatically, so you know it arrived.
  • One Label plan covers your workspaces. The Label subscription now extends its entitlements to the workspaces you own, up to the plan’s five. Covered workspaces get everything without buying anything, and their billing page says which workspace pays instead of offering plans they already have.
  • Settings say which artist they belong to. Every settings screen now names its workspace, and the navigation separates your account from the artist you are managing — so on a roster, "whose branding am I editing" is answered before you type.
  • Restore any published revision. Publishing has always snapshotted an immutable revision; now Review & publish lists them and Restore loads any earlier one into your draft. Nothing goes live until you publish again.
  • Page behaviour controls. The Design section now decides what the live page does at its edges: whether unresolved destinations show as pending or stay hidden, and whether a returning fan’s preferred service moves to the top quietly or with a badge that says why it is first.
  • Animated artwork. A page’s cover can now be a short loop — GIF, MP4, or WebM — as well as a still. Loops play muted, and hold their first frame for fans who prefer reduced motion. Still images are optimized automatically before they leave your device, so pages stay fast on cellular.
  • Branding shows you a real page. Branding settings now render a live preview using the same component fans see, so a palette or typeface change is judged on an actual page rather than imagined.
  • Custom domains, explained from zero. The domain guide now assumes no DNS knowledge at all: what a record is, where your registrar hides the settings, and the exact fix for the mistakes that stall verification.
  • Pages for podcasters and event promoters. Two new pages describe how episode links and ticket pages work — same routing, same honest analytics, different jobs.
  • Plan choice carries through signup. Picking a plan on the pricing page now follows you through account creation to billing, instead of asking you to find it again.
  • Better on phones. A mobile pass across the dashboard, including a More menu that keeps every section reachable on small screens.

  • The media library. Media, in the sidebar, lists every image the workspace holds, with a chip naming the job each file is doing and the traffic its pages saw. Artwork, share image, and gallery editors reuse any file with Choose from library instead of re-uploading.
  • Photo gallery block. Up to twelve images in two or three columns, each with alt text, added by upload or from the library.
  • Your logo inside QR codes. The QR studio can place your workspace logo in the centre of a code, with error correction locked to High so the covered modules stay reconstructable — and it still checks scannability before letting you download.
  • Deeper analytics dimensions. Regions, cities, languages, operating systems, browsers, raw UTM values, and channels began collecting on 27 July. The screens say plainly that older traffic shows nothing there rather than backfilling a guess.
  • What stands out. The analytics overview gained an insights card that restates the range’s most notable figures — ranked and compared, never invented. Quiet ranges produce no card rather than a reach.
  • App deep links repaired. Pages attempt each service’s app with the web URL as a fallback; the handful of destinations that pointed at URIs no app could open now open correctly.
  • Prices state their currency. Every price on the site and in the product now says USD explicitly.
  • Guides brought up to date. Every help guide, FAQ answer, and marketing claim was rechecked against the running product — the standing rule being that a help page that has drifted is a bug, not a nuance.

Still stuck

Signed in, there is a support form under Support in the dashboard that attaches your workspace so nobody has to ask which account you mean. Otherwise, contact us.