Terms of service

By creating an account you agree to these terms. If you are agreeing on behalf of a company or a label, you confirm you are allowed to do that, and “you” means that organisation.

These terms are a contract between you and [Operating entity — to be named, with its registered address, before general availability], referred to here as DropRoute.

Keep your credentials to yourself and tell us if you think someone else has them. You are responsible for what happens in your workspace, including what people you invite do in it. Roles exist so that you can limit that: give someone the least access that lets them do their job.

You must be old enough to enter a contract where you live.

Your artwork, copy, links, and fan list remain yours. DropRoute does not claim ownership of any of it, and does not use it to train anything.

You grant DropRoute only the permission needed to run the service: to store your content, to serve it on the public pages you publish, and to include it in exports and backups. That permission ends when you delete the content or close the account.

You confirm you have the rights to what you upload — including artwork and audio you did not make yourself.

The software, the design of the product, the DropRoute name and logo, and the text of this site belong to DropRoute or its licensors. These terms give you the right to use the service while the agreement lasts; they do not transfer any of that to you.

Do not copy the service, resell access to it, or reverse-engineer it except to the extent a law expressly permits and cannot be waived. Do not use the DropRoute name or logo to suggest a partnership or endorsement that does not exist — saying your page is “made with DropRoute” is fine and true.

When a fan gives their email through one of your pages, that relationship is yours. Under data protection law you are the controller of it and DropRoute is your processor — the arrangement is set out on the data processing page, which forms part of this agreement wherever it applies.

That means the obligations are yours, and they are not decorative. You must have a lawful basis for collecting each address, honour every unsubscribe promptly, comply with the anti-spam and marketing laws that apply where your fans live — GDPR, UK GDPR, CAN-SPAM, CASL, LGPD, and their equivalents — and answer your fans’ requests to see, correct, or delete what you hold. DropRoute gives you the tools: recorded consent text, double opt-in, one-click unsubscribe, a suppression list that survives deletion, and a full export. Using them is up to you.

Do not upload a list you bought, scraped, or collected somewhere that did not tell people it was for you. Do not send fans anything they did not agree to receive. If a complaint, investigation, or claim arises from how you gathered or used a list, it is yours to answer, and the indemnity below applies to it.

DropRoute reports what it can observe: page visits it judges human, destination clicks, fan signups, and events an authorised provider returned. Each figure is labelled with what it measures, and known bots and link previews are excluded before anything is counted.

These figures are measurements, not certified counts, and they will not match a streaming service’s dashboard, an ad platform’s pixel, or a distributor’s report — those count different things, at different moments, with different filters. No warranty is given about their accuracy or completeness, and business decisions you make on them are yours. In particular, nothing in DropRoute is a statement about royalties owed, and nothing here should be used as evidence of them.

Summarised: do not use DropRoute to deceive people, to distribute malware, to impersonate someone, to send mail to people who did not ask for it, or to break the law. The full list, and what happens when a page breaks it, is on the acceptable use page.

Paid plans renew automatically until cancelled. Cancelling stops the next renewal; the plan stays active for the period already paid for. Prices are shown before you confirm, and any change to them applies from your next renewal, never retroactively.

Changing plans mid-period is prorated by Stripe: the difference is charged or credited immediately, so the amount you pay matches the amount the confirmation screen showed rather than surfacing as a surprise at renewal.

Downgrading never deletes what you have collected. Analytics beyond the new plan’s window stop being displayed and return if you upgrade; links beyond the active limit are paused rather than removed; your fan list is retained and never deleted on a downgrade. Consent evidence and the full archive export remain available on every plan, and list exports resume when you return to a paid plan.

Refunds are handled case by case and generously. If DropRoute broke something and it cost you a campaign, say so.

Prices are shown and charged in US dollars and include any sales tax, VAT, IVA, or equivalent that applies where you are. The figure on the pricing page is the total you pay; nothing is added at checkout. Where we are registered to collect a tax, that tax is taken out of that figure and remitted, and your invoice shows the breakdown. If your bank converts from another currency, its rate and any conversion fee are between you and your bank. You remain responsible for any withholding or reporting your own jurisdiction imposes on you.

Payments are handled by Stripe, and card details never reach DropRoute’s servers. If a payment is reversed or charged back, the account may be suspended until it is settled — please email first, because a conversation resolves this faster than a dispute does.

DropRoute is provided as it is. There is no uptime guarantee, and it would be dishonest to publish one before an external monitor exists to measure it — see the status page.

Some features depend on other companies’ APIs. Where a provider changes its terms, removes an endpoint, or refuses approval, the affected feature may stop working. When that happens DropRoute will say so in the product rather than showing a control that silently does nothing.

DropRoute links to services it does not own or control — Spotify, Apple Music, YouTube, ticket sellers, stores, and others. Naming them identifies a destination; it does not imply partnership, endorsement, or any relationship between them and DropRoute, and every trademark belongs to its owner. What happens after a fan leaves a DropRoute page is governed by that service’s own terms, not these.

Those services can change their URLs, APIs, availability, or rules at any time, and some do so without notice. When that breaks a destination or a catalog lookup, DropRoute reports it honestly and fixes what it can — but it is not a breach of this agreement, and it is not something DropRoute can be liable for.

Payments are processed by Stripe and email is delivered by our email provider; each has its own terms and privacy policy, listed as subprocessors on the data processing page.

DropRoute hosts pages its customers create. If you own a copyright and believe a page infringes it, email support@droproute.app (opens in a new tab) with: the work you own, the DropRoute address of the page, your contact details, a statement that you believe in good faith the use is not authorised, a statement that your information is accurate and that you are the owner or authorised to act for them, and your signature (typed is fine).

Complete notices are acted on promptly — usually by removing or disabling the page — and the customer is told what was removed and why. A customer who believes the removal was a mistake can send a counter-notice to the same address. Accounts that infringe repeatedly are terminated.

You can close your account at any time and take your data with you. Export first — a deleted workspace is held for a 30-day recovery window and then purged, and after that it is genuinely gone. Consent evidence and suppression entries survive deletion because the law and your fans both need them to.

DropRoute may suspend or close an account that breaks the acceptable use policy, that is being used to defraud people, or where payment has failed repeatedly. Except where a page is causing active harm — phishing and malware are suspended first and discussed afterwards — you will be told what the problem is and given a chance to fix it, and every enforcement action is recorded with its reason and can be appealed.

DropRoute is provided as it is and as it is available. To the fullest extent the law allows, there is no warranty of any kind — express or implied — including merchantability, fitness for a particular purpose, non-infringement, or uninterrupted or error-free operation.

In particular, and stated plainly because the industry is full of the opposite promise: DropRoute does not guarantee streams, playlist placement, chart position, follower growth, revenue, or any marketing outcome. It measures what happens on the pages it serves. What a fan does after leaving one is outside its control and outside any promise made here.

Some jurisdictions do not allow the exclusion of implied warranties, so parts of this section may not apply to you, and your statutory rights as a consumer are unaffected.

To the extent the law allows, DropRoute’s total liability is limited to what you paid in the twelve months before the claim. DropRoute is not liable for lost revenue, lost streams, or lost opportunity.

To the extent the law allows, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, lost goodwill, or business interruption — even if warned they were possible. Claims must be brought within one year of the event that caused them.

Nothing here limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited. Your statutory rights as a consumer are unaffected.

You are responsible for what you publish through DropRoute. If a third party brings a claim against DropRoute because of your content, your destinations, your use of the service, your breach of these terms, or your handling of your fans’ personal data, you agree to defend, indemnify, and hold DropRoute harmless from that claim and from the reasonable legal costs of dealing with it.

DropRoute will tell you promptly about any such claim, will not settle it in a way that admits fault on your behalf without asking you, and will cooperate with your defence at your expense.

These terms are governed by the laws of the jurisdiction where the operating entity is established, without regard to conflict-of-law rules, and the courts of that jurisdiction have exclusive jurisdiction over any dispute — except that either party may seek injunctive relief anywhere to protect its intellectual property, and consumers keep any right they have to bring proceedings where they live.

Before filing anything, please email support@droproute.app (opens in a new tab). Most disputes are a misunderstanding about a plan limit or a billing date, and both sides are better off settling that in a week rather than a year.

The specific jurisdiction — [Governing law and venue — to be set with the operating entity before public launch] — is named here at general availability, alongside the operating entity and its registered address. Until then this section states the intended structure rather than a finished clause.

DropRoute is new. Features may change, be renamed, or be withdrawn; some depend on approvals from other companies that have not been granted yet, and the product says so rather than pretending otherwise. Where a feature is marked beta, limited, or not connected, it is offered as it is and without any commitment that it will work, remain available, or become generally available.

Keep your own copies. DropRoute takes backups, and the consent evidence and full account archive export at any time on every plan, but backups are a service, not a guarantee. Anything you cannot afford to lose should exist somewhere you control too.

Feedback. If you send us an idea, a bug report, or a suggestion, we may use it to improve the product without owing you anything for it. You keep every right you had; being helpful does not sign anything away.

Sanctions and export. You may not use DropRoute if you are subject to sanctions, or are located in a country under a comprehensive embargo, and you may not use it in breach of export-control law.

Not advice. Nothing in DropRoute or its guides is legal, tax, or financial advice. The guides describe what the software does and what tends to work in music promotion; they are not a substitute for a professional who knows your situation.

Severability. If a court finds part of these terms unenforceable, the rest stays in force and the unenforceable part is read as narrowly as needed to make it valid.

No waiver. Not enforcing a term once does not mean giving it up.

Assignment. You may not transfer this agreement without our written consent. We may transfer it as part of a merger, acquisition, or sale of assets, and account holders are told when that happens.

Force majeure.Neither party is liable for a failure caused by something genuinely outside its control — infrastructure or provider outages, network failures, natural events, or acts of government.

Entire agreement. These terms, the acceptable use policy, the privacy policy, and — where it applies — the data processing terms are the whole agreement between us about the service.

Age. You must be at least 16 to hold an account, and at least 18 (or the age of majority where you live) to buy a paid plan. DropRoute is not intended for children, and an account believed to belong to one is closed.

When these terms change materially, account holders are notified before the change takes effect, and the previous version stays reachable. Continuing to use the service after that date means you accept the new version.

Questions: support@droproute.app (opens in a new tab).